Shipping & Delivery
*Shipping times may be effected due to COVID-19
- Free Shipping on all orders, anywhere in the world. 3-6 Business Days | Carrier: DHL
- Please note: All Thundergun orders require a signature upon delivery. Up to 3 attempts will be made.
Returns and Refunds
If you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Thundergun.co
Standard Return Policy:
- You have 30 calendar days from date you received your Thundergun order.
- If your unit has been used or opened, a restocking fee of 10% will apply.
- Thundergun does not cover shipping costs for returns.
- Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.
- Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
Promotional Kits and Bundles:
- We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
- We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
Unfortunately, we can't forego a signature upon delivery.
Order Cancelations and Address Changes
- Orders cannot be canceled or changed.
- If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest post office for 10 days.
- If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.